Shipping & returns
How orders reach you and what happens if something is wrong
Nature’s Recipes is a direct-to-consumer wellness brand that ships Honey Adaptogen Lozenges from our production facility in Russia to addresses across all six GCC countries (the United Arab Emirates, Saudi Arabia, Bahrain, Kuwait, Oman and Qatar) in 10 to 21 days, with free shipping included. This page explains processing time, delivery windows, customs responsibility, and what to do if your parcel arrives damaged or with the wrong item. For anything not covered here, write to [email protected].
Where, how long, how much
Where
All six GCC countries
UAE, Saudi Arabia, Bahrain, Kuwait, Oman and Qatar. Every Emirate, every region.
How long
10 to 21 days
Ten to fourteen days is typical, up to twenty-one in peak season. Tracking link emailed at dispatch. Every order ships from Siberia, not from a local warehouse — each pack travels from source, which is the trade-off for single-origin honey.
How much
Free shipping
Included in the price. No minimum order. Customs duties at delivery may apply; see below.
From your click to your door
What happens after you place an order
Step 01
Payment confirmed
You receive an order confirmation by email within minutes. If the card or Apple Pay charge fails, the order is held, and we will email you to try again.
Step 02
Picked and packed
Up to three business days. Each pack is checked, sealed in protective wrap, and prepared for export with the required shipping and customs paperwork.
Step 03
In transit
A tracking link arrives by email the moment the parcel is collected by the courier. You can follow it from our facility through clearance into local last-mile delivery.
Step 04
Delivered
Ten to fourteen days from dispatch under normal conditions, up to twenty-one days during peak periods. Open the parcel on receipt and check the seal. See the claims section if anything looks wrong.
Customs & duties
Customs, declared honestly, so there are no surprises
We declare every shipment honestly and in full. Because parcels cross an international border, local customs in your country may assess duties, VAT, or processing fees on arrival. These charges are set by the destination country, not by us, so we tell you up front rather than spring a surprise at the door.
We declare every shipment honestly: Honey Adaptogen Lozenges, food supplement, with full ingredient breakdown available to customs on request. We do not under-declare value to reduce duty. If a parcel is delayed, inspected, or held by customs, we will support you with documents and information, but we cannot influence the decision of the customs authority.
If a parcel is refused at customs because of an issue on the recipient’s side (incomplete address, wrong phone number, refusal to pay duty, refusal to receive the parcel), the cost of return shipping is not refundable.
Returns policy
Damaged or wrong order? We make it right
If your parcel arrives damaged, defective, or with the wrong item, we replace or refund it at our cost. Just send a photo within seven days of delivery. We do not accept returns for change of mind: Honey Adaptogen Lozenges are an ingestible food supplement, and once a parcel has crossed an international border it cannot be resold, opened or not. If something is wrong with the product itself, that is on us. See the step-by-step claim process below.
Full step-by-step claim process is in the next section.
If something is wrong
Damaged, defective, or wrong item
If your parcel arrived damaged, the product is defective, or you received the wrong item, we replace or refund it. Send photos of any issue (parcel damage, a defect, or the wrong item) within seven days of delivery.
Step 01
Photograph everything
As soon as you notice the issue, take clear photos of the outer parcel, the shipping label, the inner packaging, and the product itself. Keep all packaging until the claim is resolved.
Step 02
Email us within 7 days
Write to [email protected] with your order number, the photos, and a short description. You can also reach us on WhatsApp.
Step 03
We confirm and decide
Within two business days we review the evidence and confirm whether the case qualifies as transit damage, manufacturing defect, or our picking error. You choose: free replacement on the next outbound shipment, or full refund to the original payment method.
Refunds are issued to the original payment method and typically appear within five to ten business days, depending on your bank.
Questions we get often
Shipping & returns FAQ
How do I track my parcel?
When the parcel is picked up by the courier, the tracking number is emailed to the address on the order. The same number lets you follow the parcel through customs and last-mile delivery. If three business days have passed since the order without a tracking email, check the spam folder first and then write to us.
What if I am not home when the courier arrives?
The courier will normally try delivery twice and contact you by phone using the number on the order. If both attempts fail, the parcel is held at a local depot for a short window before being returned. Keep your phone reachable while a delivery is in progress and watch the tracking link.
Will the honey melt or crystallise during summer transit?
Each lozenge is a stable solid honey-and-extract matrix, not liquid honey, and is wrapped individually before going into the outer pack. Brief exposure to heat in transit does not affect quality. Once you have it, store at room temperature out of direct sunlight. See the storage answer on the FAQ page.
Can I change the delivery address after placing the order?
Within the first business day after the order, yes: write to support and we will update the shipping documents before pickup. Once the parcel has been handed to the courier, the address cannot be changed from our side; the courier may or may not allow a self-service redirect on their tracking page.
The product made me uncomfortable. What now?
Stop taking the lozenges and consult a healthcare professional. We are not able to refund opened packs based on personal tolerance, but we always want to hear about it, so please write to support so we can record the report and check whether anything in your case warrants follow-up. The full list of who should not take Honey Adaptogen Lozenges is on the FAQ page.
Still need help?
Email us at [email protected] or send a message on WhatsApp. We answer in English and Russian, usually within one business day.
Ready to try them? Free shipping across the GCC.