FAQ
What makes your products different from others?
We handcraft all our products in small batches using natural ingredients only — no preservatives, no artificial flavors, no shortcuts. Each recipe is rooted in tradition and refined by experience, creating truly honest food with clean taste.
Are your products really sugar-free?
Yes — whenever a product is labeled 'no added sugar,' it is genuinely free from sugar. If sugar is used (for example, in certain pinecone treats or fruit candies), this will always be clearly mentioned.
Do your products contain any artificial ingredients?
Absolutely not. Every product we offer is made exclusively from natural, forest-sourced ingredients — no chemicals, no synthetic additives, ever.
What is the shelf life of your products?
Each product has its own shelf life, depending on the ingredients. You can find this information both on the packaging and on the product page.
Do you ship internationally?
Yes, we ship worldwide. We’ve carefully designed our packaging to ensure your order arrives safe and fresh — wherever you are.
How much does shipping cost?
Shipping is calculated individually based on your location. Orders over $200 include free worldwide delivery.
How long does shipping take?
Delivery times vary depending on your country. You will receive estimated delivery details during checkout or in your order confirmation email.
Do you offer gift packaging?
Yes, we do. All orders are carefully packed by our team, and we offer premium gift-ready packaging upon request — perfect for holidays, birthdays, or thoughtful gestures.
Are your products suitable for vegans or halal diets?
Yes — many of our products are plant-based and halal-compliant. We are currently working with specialists to provide detailed dietary information and will add a full suitability guide soon.
Who makes your products?
Everything is made by our small team using traditional methods. We’re a family-run, craft-oriented company that values quality, sustainability, and integrity above all.
Where do your recipes come from?
Our recipes are based on time-tested formulas passed down through generations. They are inspired by the herbal traditions of the Siberian region and refined by our own innovation.